Why do established companies trust MSV MULTICALL?

Engelbert-strauss logo

The clients of Engelbert Strauss company, a European leader in work- and safetywear delivery, always count on a top-quality service. MSV MULTICALL offers our clients a high level of service, coupled with years of experience, both when ordering and when returning goods and also during the presentation of our products, thus contributing to the success of our company. A quick execution of the customers’ wishes and requests, mostly during a day, is of a particular importance to us. 



Taurus logo 

After many years of a negative experience of cooperation with some call center, our company in Germany fully displaced it with own support service of the customers from Poland and Czech Republic. But then, unfortunately, a problem arose connected with lack of a sufficient number of qualified agents of the relevant level of language knowledge. The second attempt to outsource the customer support service to a local call center, the staff of which would understand the customers very well, was a success. Since 2010 MSV MULTICALL has been offering a support service to our clients entirely satisfying our requirements.

Joachim Wende Photo
Joachim Wende, Director



Privacy is very important for us! We publish references only after an explicit consent of our clients, these are mainly authoritative firms at the German-speaking market, mostly leaders in their branches.


Your benefit is a high qualification of your employees. MSV MULTICALL stands out for a low turnover of staff!



Olena ZanOlena San
I’ve been the project director since the foundation of MSV MULTICALL in 2004. Our company was called Telemist Plus back then. The basic group of our employees has been with us for many years now. There’s almost no turnover of staff. Our new employees get good training. Thanks to this we are able to easily cope with the complex service tasks and never fail to offer a high level of service. 

Tania HeshTanya Voytovych
I joined MSV MULTICALL after graduating from the university where I studied German. Then I took maternity leave and gave birth to twins. A good nursery school and grandmothers gave me the possibility to get back at work with which I’m totally satisfied. My children already go to school and now having more free time I study at the Institute of Postgraduate Education to obtain a lawyer degree. I hope to use gained knowledge in the new MSV MULTICALL projects. 



The Tax service recognized MSV MULTICALL as the best regional taxpayer!

If the tax service itself awards the company, the company is doing well indeed! In 2014 MSV MULTICALL (former company name — Telemist Plus) received a certificate and award from the Financial Administration of Ukraine in Lviv Region for the best taxpayer in the region with a population of 2 million. We can proudly call ourselves “Industry Leader-2014”.


 MSV MULTICALL 2015: The first place in the nomination «Innovative Lviv»


Within the framework of the 15th International Economic Forum organized by the city of Lviv and Regional Chamber of Commerce the enterprises received awards for the achievements in various sectors. The independent jury of the Ministry of Economic Development and Trade recognized MSV MULTICALL PP as the winner of “Face of the City 2015” contest in the nomination “Innovative Lviv”. Our solutions in the field of ІР telephony and ERP systems based on cloud technologies convinced the jury of our exclusiveness. And it happened in the city where well-known American largest IT companies operate with over 5000 software developers. As it can be seen from the photo, Olha Fehetsyn and Dmytro Ruschak are really happy to have won this recognition!