MULTI-LINGUAL

CALL CENTER

CUSTOMER

SUPPORT

SERVICE

WELCOME!

GOOD AND AFFORDABLE
— ONE PARTNER FOR EVERYTHIN

21

YEARS OF

EXPERIENCE

2004 — Started as a reliable eCommerce support partner for SME businesses and well-known European and international market leaders. We can react quickly on all client’s requests since we perform our services by ourselves and we are able to provide services of excellent employees at affordable prices through our locations in Eastern Europe. This is possible as we are not limited by a lack of staff.

WHY US?

LANGUAGES FROM BERLIN, PARIS, ROME, WARSAW TO TOKYO

CLIENT SUPPORT - IMMEDIATELY AND COMPETENTLY

You focus your energy on your main business activity. We are your backoffice. You have no problems with personnel management! We process calls and requests of your clients by all means in many european and international languages, we optimize your logistics up to parcel handling. You get a single partner as a contact and we communicate with your clients and suppliers in Europe and worldwide.

Projects

Employees

Languages

Countries

WHAT DO WE DO?

PROJECTS

1/2/3 Autoteile

This successful auto parts dealer relies on our top-notch customer service. With our support, we ensure that all inquiries from our customers are resolved quickly and efficiently.

AuraNatura®

We provide comprehensive customer service for AuraNatura®, a renowned market leader in the field of fermented dietary supplements in Europe. AuraNatura® has been established in the German and Austrian markets for several years and is now also present in the Czech Republic and Poland, where we provide customer support.

Emporia

In 6 countries and in 6 languages our leading agents serve thousands of smartphone and cordless phone users if there are problems with settings, programs, etc.

Cesky Mincovni Obchod

Cesky Mincovni Obchod is a leading online shop specializing in the sale of collector coins, medals, and jewelry in the Czech Republic and Slovakia. Our team handles comprehensive customer support and assists with complex requirements in the e-commerce sector.

Autoteile Gocht

This successful online auto parts dealer relies on our competent customer service. We handle all telephone support.

Black Red White

Black Red White (BRW) is Poland’s leading furniture manufacturer and a market leader in the distribution of home furniture. We support the company in handling B2B complaints to ensure that delivery issues to Germany, Austria, France, Switzerland, and other countries are resolved efficiently.

MTS Group

MTS Group, an internationally operating brand manufacturer in the areas of automotive accessories, car care, bicycles and bicycle accessories, electrical installation materials, and more, relies on our services to ensure customer support at the highest level. Our team assists MTS Group with processing return labels, classifying and managing customer tickets, handling and processing telephone customer inquiries, as well as providing technical support for e-bikes over the phone.

Fischer

As a leading provider of e-bikes, FISCHER relies on our professional customer service. We provide comprehensive technical support and ensure the fast and reliable handling of warranty and complaint inquiries.

AUDIO2 / Datamatix Datensysteme GmbH

We are proud to collaborate with AUDIO2, a renowned expert in audio descriptions, subtitles, sign language, and easy language. As a partner of this leading provider of barrier-free solutions and high-quality services in film, advertising, and television production, we focus on translating subtitles from German into Ukrainian.

Production equipment company*

The leader of the European market in the field of production equipment has been relying on our customer support and reliable processing of thousands of parcels for more than 10 years.

Online shops

For more than 20 online shops between which are also world market leaders*, we handle the complete customer service and that is in almost all European languages. Get the profit from our experience in the area of online drugstores, cosmetics, fashion, care services, agricultural services, organic products etc.

Furniture trade*

One of the worldwide biggest furniture enterprises relies on our services in logistics. Everything has to be ready for tens of thousands of shoppers all the time!